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15 May 2020

Rustenburg – The Rustenburg Local Municipality (RLM) has re-opened its doors to the public and resumed offering services largely associated with its budget and treasury office (BTO).

This follows a decision by RLM executive mayor councillor Mpho Khunou to lift the suspension on key services that had been stopped as part of measures taken to comply with the level-5 nationwide lockdown regulations.

Some of the services that are now being offered by the municipality include:

  • Account inquiries and statements (inclusive of residential and business accounts),
  • Customer payment arrangements, and
  • Administration of transfer and basic services charges.

However, the office dealing with clearance certificates is only allowing electronic applications – except for the extension of development.

Extension of development queries can be directed to the following emails: tmongale@rustenburg.gov.za or tmkhwanazi@rustenburg.gov.za or bfaku@rustenburg.gov.za.

Only conveyancing attorneys should forward queries for assistance to be rendered in this regard. For property valuation objections, clients are encouraged to download the objection form from the municipality’s website, fill it in and email it to objections@rustenburg.gov.za. The forms are accessible on the website, https://www.rustenburg.gov.za/documents-base/and download the applicable objection form.

Customers who do not have access to emails are encouraged to visit the rates hall at Missionary Mpheni House for assistance. A municipal employee will assist them to fill in the objection form. This is because we are not accepting any forms from the public, in compliance with the COVID-19 safety protocols. For properties that have been recently sold, attorneys have requested to email all the documents to transfers@rustenburg.gov.za so that a transfer from the previous owner to the new owner may be effected.

The municipality has put in place measures to ensure that COVID-19 hygiene and safety protocols are observed. This means barring anyone without a mask from entering the municipal building, sanitising the hands of all people entering the municipal building, checking body temperature as well as seeing that social distancing regulations are adhered to including spaced seating arrangements.

Residents are still encouraged to make use of alternative payment methods for their utility accounts such as:

  • Electronic funds transfer (EFT),
  • Stop orders, and
  • EasyPay points (Pick n Pay, Shoprite, Woolworths, Boxer, Cash & Carry, Checkers) by using the provided EasyPay reference number on the statement at the outlets mentioned above.

Direct bank deposits can also be made using the following details:

Rustenburg Local Municipality

Cheque Account

ABSA 632005

Account Number: 122 0000 458

Reference: Consumer Municipal Account

Residents are advised that all payments processed through the banking sector will clear after 24 hours with ABSA and 72 hours with other banks after payments have been recorded. Proof of payment should be sent by email to djantjies@rustenburg.gov.za.

RLM press release extracts, 6 May 2020

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