The Platinum Directory


As the customer you have the right to get information on all your debit orders and dispute any
debit order you believe was incorrectly deducted from your account. You must honour the ones
you have agreed to though, Thembeka.

If you don’t know which company has debited your account, you can find out by contacting your
bank to get the name of the company who debited your account. You and your bank or the
company which debits your account are in a relationship.

You need to trust each other, so honour
your side as much as you expect them to honour theirs. Thembeka.

If you are sure that you have been incorrectly debited, then you can reverse that debit off your
account. At all times check your account and the debits. Don’t reverse a valid debit.

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